Last updated: 11 June 2026
CallCenturion is a cloud-based telecommunications and communications management platform that provides virtual telephone numbers, call routing, voicemail, call screening, AI-assisted call handling, messaging services and related communications functionality.
The CallCenturion service is provided and operated by XBOTEL Limited (“XBOTEL”, “we”, “us”, or “our”).
XBOTEL Limited is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, process and protect personal information when you:
We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and other applicable privacy legislation.
CallCenturion is a service provided by:
XBOTEL LimitedFor the purposes of data protection law:
Where XBOTEL acts as a Data Processor, processing is governed by our Terms of Service and applicable Data Processing Agreements.
When you visit our website, we may collect:
When a customer registers for or uses CallCenturion, we may collect:
When communications are processed through CallCenturion, we may process:
Where AI-powered features are enabled, we may process voicemail content, call recordings, message content and communication transcripts for the purpose of generating:
AI-generated outputs may not always be accurate and should not be relied upon as the sole basis for legal, medical, financial or other important decisions.
We use personal information to:
Under GDPR, we process personal data on the following legal bases:
To provide services requested by customers, including account creation, call routing, communication handling, billing and support.
To protect platform security, detect fraud and abuse, improve service performance, analyse service usage, maintain system reliability and prevent spam and nuisance activity.
Where required for marketing communications, non-essential cookies or optional features requiring consent under applicable law.
Where processing is necessary to comply with applicable laws, regulations, legal processes or lawful requests from public authorities.
CallCenturion may provide call recording, voicemail services, voicemail transcription, call transcription, AI-generated summaries and AI-assisted communication features.
Where these features are enabled by a customer, recordings, messages, transcripts and related information may be stored and processed to provide the requested functionality.
Customers are responsible for ensuring that:
XBOTEL processes such information solely for the purpose of providing the CallCenturion service.
To protect customers and maintain platform integrity, we may analyse communications metadata and related signals to:
Such processing is based on our legitimate interests in maintaining a secure and reliable service.
We use cookies and similar technologies to operate the website, remember preferences, analyse website usage, measure marketing effectiveness and improve user experience. Where required by law, non-essential cookies will only be used after obtaining consent. Further information is available in our Cookie Policy.
We do not sell personal data.
We may share personal information with trusted service providers where necessary to deliver our services, including:
These providers are contractually required to process information only on our instructions and to implement appropriate safeguards.
We may also disclose information to comply with legal obligations, in response to lawful requests, to protect our rights and interests, to protect customers and users, or to investigate fraud, abuse or security incidents.
Some service providers may process data outside the European Economic Area (EEA). Where international transfers occur, we ensure appropriate safeguards are implemented, including:
We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy. Typical retention periods may include:
Following account termination, information may be retained for a limited period to facilitate account recovery, legal compliance, dispute resolution, fraud prevention and backup management before secure deletion.
We implement appropriate technical and organisational measures designed to protect personal information, including:
While we take reasonable measures to protect information, no method of transmission or storage can be guaranteed to be completely secure.
Subject to applicable law, individuals may have the right to:
Requests may be submitted using the contact details below. Where data is processed by CallCenturion on behalf of one of our customers, requests may need to be directed to that customer as the relevant Data Controller.
CallCenturion is not directed towards children under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties.
We may send customers communications relating to account administration, security notifications, service updates, billing matters, technical notices and changes to our services. These communications are considered necessary for the operation of the service and are not marketing communications.
We may update this Privacy Policy from time to time. Any changes will be published on this page and reflected by an updated revision date. Where required by law, we will provide additional notice of material changes.
If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
XBOTEL LimitedYou also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) or your local supervisory authority.
Related policies: Terms of Service · Cookie Policy · Data Deletion Instructions